Ecom Express — Refused to doorstep delivery

Dear Sir/Madam,
delivery boy has refused to place the order. Says I will not give door delivery. Order is out for delivery from 2nd November but not delivered to me yet..
Today is November 6th but there is no update. Ecom Express Hub is at a distance of 12 kms from my address, still the order has not been delivered to me. The seller has sent this order from Gurugram, Haryana. It is at a distance of 1758 kms. So Why is ecom express not delivering to me at a difference of 12 kms when the seller can accept the order from so far away?
Tracking number are: [protected]
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Nov 09, 2021
Ecom Express Customer Care's response
Dear Akil,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.


Regards,
Team Ecom Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6402
    Pending
    3646
    Resolved
    1262
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information