Ecom Express — Regarding my undelivered package

Address:

Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

My order is out for delivery since 4 days but I have not received my package.
The order is out for delivery since 16/01/2021 and the delivery guy has not called me even once .Adding to that they always show wrong status on the website like "customer out of town", "customer refused to take the package"!
I have been contacting customer care since 4-5 days then also no action has been taken yet, now the status is showing ofd locked ..now they are not even attempting delivery.
Kindly look into the matter and let me know when will I receive my order.
The courier service is highly unprofessional and they need to improve their service.I would recommend not to go with the company"Ecom Express"!
My awb no-[protected]