Ecom Express — Regarding not picked up returned item

Address:

H.No-2701, Opposite Hari Palace, Ambala City

I have made a request for return of my pantaloons order id 2306152. But on 25.05.2020, i have received a text message that your return pickup has failed as you asked to reschedule. But i havnt made such type of request and i was also available at my home for the whole day.
But anyhow, i have again schedule my pickup for 26.05.2020 with the help of above said message received.
On 26.05.2020 i have received a call from your courier boy asking my address for pickup my return order and ends up his call that i am coming within 10 mins.
And the whole day has passed, but he havnt reached my home for pickup and i have found that he has cancelled my return request from his own hand.
You are requested to take action against that courier boy who is not loyal to his duties and arrange my return pickup by some other courier boy.
Hope for an early action at your end.

Dipesh mehta
Mob - [protected]
Email - [protected]@gmail.com