Ecom Express — Regarding service of your centre at Taloda

This is to inform you that, I have ordered kurta from meesho which was to be delivered to me on 10th of March 2022.For which your concerned person has dispatched I have received a message with stating that the delivery boy is at your door step plz collect your parcel- I haven't received any call from delivery boy or from ur centre.In the evening I have received a text message which stated that they were unable to locate my address.sir if your concerned person has never reached my place how come they NSL me that they were unable to locate my place.
I have given feed back on 10 th of March that I have never received call from delivery boy and have scheduled my order on 11th of March.On the 11th of March at 3.04 pm I have received text message stating that my order will be delivered. But still I haven't received my parcel.
This is to bring to your knowledge that if your services are not able to meet the customers than why do you accept the shipments for those areas.
Please clear me where is my parcel if my parcel is in your DC than why is it not reaching me rather I m receiving message but not parcel.why is this lacking.
Plz ask your concerned person of DC Taloda not to add fake NSL
Hope you will do the needful
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Ecom Express customer support has been notified about the posted complaint.
Mar 11, 2022
Updated by [email protected] Tanisu
This is to inform you that, I have ordered kurta from meesho which was to be delivered to me on 10th of March 2022.For which your concerned person has dispatched I have received a message with stating that the delivery boy is at your door step plz collect your parcel- I haven't received any call from delivery boy or from ur centre.In the evening I have received a text message which stated that they were unable to locate my address.sir if your concerned person has never reached my place how come they NSL me that they were unable to locate my place.
I have given feed back on 10 th of March that I have never received call from delivery boy and have scheduled my order on 11th of March.On the 11th of March at 3.04 pm I have received text message stating that my order will be delivered. But still I haven't received my parcel.
This is to bring to your knowledge that if your services are not able to meet the customers than why do you accept the shipments for those areas.
Please clear me where is my parcel if my parcel is in your DC than why is it not reaching me rather I m receiving message but not parcel.why is this lacking.
Plz ask your concerned person of DC Taloda not to add fake NSL
Hope you will do the needful

Verified Support
Mar 15, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express.

Please accept our sincere apologies for the inconvenience caused. We have noted your complaint and we shall take this up with the concerned team to get an effective resolution for your complaint at the earliest.

Regards,
Team Ecom Express
Verified Support
Mar 22, 2022
Ecom Express Customer Care's response
Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express
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