[Resolved]  Ecom Express — regarding the fraud and stealing of the courier contents ecom airway bill no :[protected]

Address: Tex Center, 4th floor, F-Wing, Intertek, Andheri East., Mumbai City, Maharashtra, 400072

I had ordered an battery pack with free earphones with order no. Dhfs90788499.
Link for final order : https://www.thefactorysale.com/19230753/orders/06c1e00b2de39c9d4bf14c47976b8d2f
Ecom express delivery person mobile number: [protected] and airway bill no :[protected]
Courier was received on friday 8th of march. After checking of the courier it was found that the packing of white tape was tampered and the contents inside the courier box were stolen. Again the box was packed with transparent tape. You can see the attached images. You can clearly see the damage by yourself. The contents of the box i. E. The headphones were stolen and it comes as a shame in this world of online all this is happening when ones are getting acquainted to this world.
I would like to have a reverse pick up of the same where in i would exchange the product at the time of delivery.
In the morning i called the executive in some help for return and disappointed to the core, so i am writing just in hope so that i could get an reply from your end.

Highlighted in red in the images are the defected parts.
Thanks and regards,
Atish
[protected]