Ecom Express — Rejected return 7 times then falsy claims customer did it.

Ecom Express — Rejected return 7 times then falsy claims customer did it.

B business_compl Sep 30, 2021 Oct 11, 2021 This thread was updated on Oct 11, 2021

This is the 7th time we have created a return request for an order in last 16 days (AWB for the current request:[protected] no one ever called, messaged us or visited us yet falsely reported customer rejected the return all 7 times. We thought it's the fault of the local agent so we reached out to customer support multiple times but still there was no action taken. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 01, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings From Ecom Express. We value your urgency and we'll make sure that you receive a satisfactory resolution at the earliest. Kindly allow us some time, we'll be updating you soon. Regards, Team Ecom Express Oct 03, 2021 Updated by business_compl Again we can see the status as "return not complete" today, as usual no call, no sms, no visit was made and this was the 7th time we tried returning the order and got the same result, this is the height of customer harassment and you expect this to be satisfactory resolution, Let us know if the return will be possible at all without going through corporate litigation and making things even more public. Verified Support Oct 06, 2021 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express! Request you to help us with your alternate number so that we can assist you further. Regards, Team Ecom Express Oct 11, 2021 Updated by business_compl Return cancelled again by your team, this is really shameful. Oct 11, 2021 Updated by business_compl The number you have is the correct one, infact that is the number I used to call your support team 5+ times, and it is our main business number so it's always active. I would not allow you to get off this public forum and then face the issue myself in private where no one can see what ends up happening. The last option I have to raise a case against consumer protection act if it does not get resolved this week.
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business_compl

Oct 6, 2021

Why would I willingly allow you to get off this public forum and face the issue myself in private where no one can see what ends up happening. What you guys are doing is not a bad service it no service at all and failing to manage your own local agents who are confident enough to lie 7 times in a row knowing there is no consequences from ecom express.
If your local agent is saying the number I have gives is not contactable than that's a lie again, that is our business number and we get at least 50+ calls each day and without that number being active our business won't run.
Also please don't ask for anyone's number in a public forum that just shows how little a company knows about customer privacy.