Ecom Express — Return picked up but received a text saying pick up failed. | |
I did not receive any awb number in the text messages for the return pick up of my shies the order was from puma . The texts stated item will be picked up on 6th July 2021 and an executive came in the afternoon to collect the same but the same evening I received a text from Ecom Express that the pickup failed, now my shoes are gone and so is my money . CUSTOMER CARE keeps asking me for a number which I never received.
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 10, 2021 Ecom Express Customer Care's response Dear Manvi, Greetings from Ecom Express Thank you for writing to us. With reference to your query regarding the said order, wanted to inform you that the AWB/Tracking number you provided was incorrect. Request you to kindly cross-check the tracking number with the shopping portal for us to assist you. Regards, Team Ecom Express | |
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Date of pickup - 5th July (already picked up for return ) status shown is "pickup failed"