Ecom Express — Return Pickup of wrong packet

Address:

Transport Nagar Lucknow

Hello,

Its regarding my recent order of "red pout handbag" and "tweens innerwear combo pack".

I have placed a return request for both of these product. I got message on 21st october that your " red pout handbag" will be recieved by today.

Same day I got message that your "tweens innerwear pack" will be recevied within next 7days by ecom express.

I got a call on 21st october at 05:37PM from number [protected], he said there is a return pickup from you. And I gave him my packet of "red pout handbag".

After few hours I receive another call regarding return of same packet, I told him that packet is already received by ecom express agent.

So they mark my " red pout handbag" to "unable to pick return".

I complaint regarding this more than 5 times but nobody helps me.

Now I have seen that return of " tweens innerwear pack" is marked as picked up successfully.

So there is a big mistake done by ecom express agent, they picked my "red pout handbag" instead of "tweens innerwear".

I still have " tweens innerwear packet".
I am attaching screenshot regardung this. Please check the collected packet from your end and solve the issue.

Please contact me for more details
ph: [protected]