Ecom Express — Ridicules Service.

Ecom Express — Ridicules Service.

D DON251609

This is to report my extreme disappointment with your service.The status showing for this item is 'customer not available', but this is totally false information, we have not been out of home today(23 July 2020) and no one has arrived here for a delivery.The delivery have contacted me and said they will not deliver the product to my home instead i had to meet him at Cherupuzha which is more than 30 minutes travel from my home. I had made sure the item was available to home and that's why I have ordered it. This is not the first time experience from your service. I had ignored it before. This is not a kind of service we are expect form you. It's truly disappointing. Tracking No : [protected] Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 27, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express! Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Regards, Ramen Team Ecom Express Verified Support Jul 31, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal as we were unable to deliver as per the expected/scheduled date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance. Regards, Ramen Team Ecom Express
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