Ecom Express — rto lock of ecom express

My order rdf03748831 was given to reliance digital shipment number di[protected], which was partnering with ecom express it was about deliver on 13 july but today is 15 july and it is showing shipment rto lock and it's been delivered yet. I need my product as i have already paid 20000 for it.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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