Ecom Express — Shipment got stuck and is not delivering

I order something from fireboltt webstore and my shipment was doing by Ecom express. As per the tracking id [protected] My shipment is not moving from panaji hub(nearest hub i guess) from 11 oct it was supposed to deliver on 12th oct but still now i didn’t receive that product . I have gon 2 times to all the hub near me but they are unable to track it. I have tried calling ecomm customer care no. But the didn’t receive. Mailed 2 to 3 times the dont bother to reply.