Ecom Express — Shipment is not even picked from the hub even after 5 days.

Ecom Express — Shipment is not even picked from the hub even after 5 days.

S Sundari G Mar 5, 2022 Mar 8, 2022 This thread was updated on Mar 8, 2022

Hi.I had ordered a product through Samsung. The place of pickup and place of delivery are both the same. It's been 5 days but still the tracking page says the the product is lying in the same hub.The estimated delivery date was 1st March. That's why I ordered the product so that I get it soon. Why is there so much delay in delivering the product within the same city. Im unable to contact the customer care of Ecom express also.No one picks it up.How will we ever get to know when it's going to be delivered . Worst service ever. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 07, 2022 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from Ecom Express Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same. Regards, Team Ecom Express Mar 08, 2022 Updated by Sundari G Sir, My tracking number is - [protected]. Finally i got to speak to one of your customer support executive. And he told that my package got lost and asked me to wait for another 6 days without any guarantee of delivering the package to me. With huge disappointment and frustration i was forced to cancel my order. I will not recommend Ecom express to any of my contacts hereafter. Thanks for the wonderful support and service provided by your company.
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