Ecom Express — Shipment Misplaced but Not taken any appropriate action

Address:

chennai

My Shipment was Supposed to deliver on the 13th of May, but till the 18th I wait the E.com team confirmed it was twice misplaced. And now they are taking complaints to resolve these issues and need 120:00HR to resolve They keep saying they are escalating but nothing happened. And It’s a surprise to me this shipment was not delivered at the given time but they have not taken any proper action after 7 days also; until I have given the complaint. Even I requested to deliver within 24:00hr but they directly denied to me. Even those these kinds of major issues they do not share any proper updates/ information with customers until customers complain.