Ecom Express — Shipment no[protected] not delivered

The shipment no[protected] is not delivered has put a status OFD lock in the tracking page . The delivery never called us or reach us he is doing fraud, the delivery location area is also not a Covid 19 area. All fraud is being done by the delivery guy. I need the parcel to get delivered by today.
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Ecom Express customer support has been notified about the posted complaint.
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Dear Aishik,

Greetings from Ecom Express

Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

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