[Resolved] Ecom Express — shipment not received and delivered to someone else | |||
Hi, I have order a product form bandgood.com and it was shipped via 800best courier company. The 800best tracking page show the package is delivered but i haven't received the same, After speaking with the 800best support, i was told the package was handed to the local courier ecom express for local customer delivery who updated the status as delivered on 12th of mar 19. The package never came to my place or even got any call from the delivery executive about the same. I did not received any sms saying that it is out for delivery/it is delivered. Not sure how ecom express have changed the status as delivered in their tracking page. Even i checked with my family members and neighbors regarding receipt of parcel, but no one received it. Because of the mess up form ecom logistics i am bearing a loss of more than rs 1300/-. Please i request you to investigate the issue or change false "delivered" status on the tracking page to "lost" or "undelivered". The ecom awb no. Is [protected] Was this information helpful? | |||
Apr 19, 2019 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Mar 19, 2019 Ecom Express Customer Care's response Dear Sir, Greetings From ECOM Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Team ECOM Express | |||
 3 Comments | |||
Comments
I returned an item to cillory via ecom on 4th Feb 2019, but not reached its destination. Awb number is[protected].i want to know where my product is?
Ecom Express Customer Care's response, Mar 22, 2019
Verified Support
Dear Sir,
Greetings From ECOM Express.
Thank you for writing to us. With reference to your query regarding the AWB number 527027208, as per our records the said shipment has been delivered on 15th March to vendor. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
Greetings From ECOM Express.
Thank you for writing to us. With reference to your query regarding the AWB number 527027208, as per our records the said shipment has been delivered on 15th March to vendor. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
Sir,
My shrink order has not yet been delivered. It has been 3 days since the message came but still not sigh of it. I request you to kindly look into the matter as soon as possible
My shrink order has not yet been delivered. It has been 3 days since the message came but still not sigh of it. I request you to kindly look into the matter as soon as possible
Ecom Express Customer Care's response, Mar 22, 2019
Verified Support
Dear Mam,
Greetings from ECOM Express
Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
Regards,
Team ECOM Express
Greetings from ECOM Express
Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
Regards,
Team ECOM Express
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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Greetings from ECOM Express
Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.
Regards,
Team ECOM Express