Ecom Express — shipment not received-status back to rto

I ordered from wow india order id is 711582 i received a part of my order but the other part of my order which included (Wow skin science miracle 10 in 1 no parabens & sulphate shampoo - 300 ml) has not been received by me but shipping status show it has been initiated to return it to the person who send it. I need my product the delivery executive didn't call me. It is a prepaid product what will happen to my money now. My ecom shipping id is [protected] please take the nessasary action. I need my shipment back i need my product back don't send it back to the seller
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Ecom Express customer support has been notified about the posted complaint.
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Dear Sir,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express

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