Ecom Express — Shipment not trying to deliver(or calling customer) and returning back

Sethu Kizhakeel

Nov 11, 2021

Address:

Delhi

This is regarding AWB - [protected].
Your Vatakara location service provider has returned without even trying to deliver the package nor trying to call me on the registered phone number provided for shipment.

I have been trying to call your customer care numbers multiple times as well and no one picking it up.

This address is right on the highway and I have multiple other courier services being delivered seamlessly.
I need this package delivered to the same destination address.
Note: this is a corporate package and is this the standard maintained from Ecom express for delivery?

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2021

Ecom Express Customer Care's response Dear Sethu,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express