Ecom Express — Shipment RTO locked & communication problem

Address:

Ecom Express Private Limited Ground Floor, 13/16 min, 17 min, Samalka, Old Delhi-Gurugram Road, Kapashera, New Delhi – 110037, India

Dear Ecom,

I am from Mumbai.The package was shipped on 5th of August 2021. My package was going to be delivered on 15th August 2021. But when i got a call from the delivery person i was unable to answer. But just minutes later i called back, it must have been like 5 mins later i called him back he didn't picked and then i got a message that my order was undelivered as i was not available and they gave a link for rescheduling the delivery. I went on your website and the rescheduling was available on the next day i.e, 16th of August 2021. I rescheduled it for 16th August yet it didn't arrived. I tracked the package everyday and it was in Mumbai only. On 21st August 2021, i tracked the package again and it was in Shipment RTO locked. Please delivered my package asap as i really need it. I need my ordered product. My AwB is [protected].