Ecom Express — Shipment status showing delivered but I haven't received my parcel | |
Hi, I had ordered 3 products from a shopping website, it was dispatched through Ecom Express, yesterday I received a message that my parcel has been delivered by a person called dharmend kashyap but i haven't received my 3 parcels and no body even called at my phone number, it simply means that my parcel has been stolen by delivery boy or the office head, please take strict action against this and return my parcel at my home as soon as possible.No response from Ecom Express Customer care. Awb : [protected], [protected], [protected] Was this information helpful? | |
|
Ecom Express customer support has been notified about the posted complaint. Verified Support Nov 22, 2021 Ecom Express Customer Care's response Dear Tikendra, Greetings from Ecom Express Thank you for writing to us. Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment. Regards, Team Ecom Express Verified Support Nov 25, 2021 Ecom Express Customer Care's response Dear Tikendra, Greetings From Ecom Express. Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end. Regards, Team Ecom Express Verified Support Nov 30, 2021 Ecom Express Customer Care's response Dear Tikendra, Greetings From Ecom Express. Please share your alternate contact number to assist you. Regards, Team Ecom Express | |
 1 Comment | |
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
6402
Pending
3645
Resolved
1263
+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team Ecom Express