Ecom Express — Shipment undelivered/ fraud

Very poor notification service. No notification was received before arrival of my shipment hence i was out of reach. The service provider thereon kept redirecting the shipment date and ultimately returned the item to the seller stating in the status that: CUSTOMER REFUSED TO ACCEPT ORDER. What? On the first place the order never came to me and on the second place, how they can put up a unjustified explanation to their fault o[censored]ndelivered item?
Very poor service, i need my money back(pre paid order). This is unacceptable, ECOM EXPRESS is a disgusting and worst service provider ever.