[Resolved]  Ecom Express — Shipment undelivered no attempt made to deliver


This is regarding my shipment with ecom express [protected], which is not being delievered by the local courier even after it has reached the DC rather a false remark has been updated which states "customer not available", since its a high value package shipped from abroad via skynet, I need this package immediately but im sensing a foul play in this as no one is helping me out from the customer care.
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Oct 13, 2020
Complaint marked as Resolved 
Shipment delivered
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2020
Ecom Express Customer Care's response
Dear Sir,

Greetings from Ecom Express!

Please accept our apology for the inconvenience caused due to non-delivery of your shipment and the updated reason. We shall take up the matter with concerned team and expedite the delivery of your shipment.

Team Ecom Express
Sep 21, 2020
Updated by Sayantani Nath

Its been now over a week since the shipment "wrong status" has been updated after it reached the last mile,
I have been trying to ask your customer care executive for providing me the local people's number but to my surprise all the numbers are either not in service or the person doesnt work at ecom. I want my shipment delivered TODAY or else i am filing a case against you guys for mishandling my package worth value.
Sep 21, 2020
Updated by Sayantani Nath
Today again after waiting whole day, i didnt get a single call from the delivery partner regarding the delivery even though after continuous complaints, still no resolution on the same
Sep 22, 2020
Updated by Sayantani Nath
Since yesterday 2 PM onwards, The status is "Out for delivery" and the status is still the same now.
The Ecom express team update on their online site is for some reason looks like a bluff.
If I am not receiving the package today, I am going to filea case against ECOM & Skynet this week.
For More than a week, ECOM is holding my package without delivering it, I am sensing a foul play here.

Verified Support
Sep 23, 2020
Ecom Express Customer Care's response
Dear Sir/mam,

Greetings From Ecom Express.

With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address today.

Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.

Team Ecom Express
Complaint comments 


The order status shows undelivered. No one contacted me regarding the product delivery. Please let me know the status. Already I cancelled that product and so no longer I didn't need the product. Please refund the money
Ecom Express Customer Care's response, Aug 23, 2021
Verified Support
Dear Divya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to customercare@ecomexpress.in for us to assist you on the same.

Team Ecom Express
The order status shows undelivered. No one contacted me regarding the product delivery. I want my parcel, please deliver my parcel.

my order status shows undelivered . no one has contacted me since it was shipped. the customer care guys spoke to me but took zero action my awb number is [protected]. please assist me ecom. i need it ASAP

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