Ecom Express — Shipment under rto lock. Didn't receive any calls after product reaching hometown.

Ecom Express — Shipment under rto lock. Didn't receive any calls after product reaching hometown.

D Dinto Jose Jul 9, 2021 Jul 13, 2021 This thread was updated on Jul 13, 2021

I had ordered ordered some products online like 1 week back. When I tracked the order on their website the shipment had reached my hometown but now it says that it is under shipment rto lock in Bengaluru. I never received any calls and now I doubt I will ever receive my order. My AWB No. : [protected] +1 photos Was this information helpful? No (0) Yes (1)
Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 11, 2021 Ecom Express Customer Care's response Dear Dinto, Greetings from Ecom Express! Please accept our apology for the inconvenience caused due to the non-delivery of your shipment. We shall take up the matter with the concerned team regarding your undelivered shipment and expedite the delivery. The delivery person may coordinate with you before his visit. Please revert in case the shipment is undelivered or if you want to cancel. Regards, Team Ecom Express Jul 13, 2021 Updated by Dinto Jose The shipment is undelivered till date. Its been over two weeks now.
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