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Ecom Express

[Resolved]  Ecom Express — showing delivered but I didn't get the package

Address:Parelil house, South Vazhakulam P.O, Ernakulam, Kerala, 683105

I ordered a product from banggood. Today the delivery guy called at the number i've given and asked for an alternative mobile number and told that he will call when he reach the landmark i've given but he didn't called or delivered the product. When i check the status online it shows delivered in the website. The number i've given was my mom's number because i can't attend calls when i'm at work. A message i got is attached with this. The awb number and pin number is in that message. Please have a look at the issue and do the needful.
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May 23, 2019
Complaint marked as Resolved 
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Apr 22, 2019
Ecom Express Customer Care's response Dear Sir,

Greetings From ECOM Express.

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at [protected]@ecomexpress.in.

Regards,
Team ECOM Express
Apr 22, 2019
Updated by Anseef Azeez I received the product yesterday.
Complaint comments 
10 Comments

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Comments

Issue has been solved . I received the product yesterday.
Reply
I have received a message saying my product has been delivered two days back but i have not recieved my product. I am not able to contact the services person also. There is another product for pickup but i got a message saying it has also been picked up. I need a response at the earliest!

Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir/Mam,

Greetings from ECOM Express

We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.

Regards,
ECOM Express Team
This is to inform you that i had ordered necklace and bamgle set from sukkhi jewellery. Your agent called me to deliver the item but i went out of station. The agent gave his mobile number for contacting but i lost his number. I did not get my product. Kindly do the needful.
Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Mam,

Greetings from ECOM Express

Thank you for writing to us. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
ECOM Express Team
My package with AWB# [protected] shows that it is not delivered and now status is changed to "Shipment RTO lock"

Please deliver the package at the earliest
Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment 2505594568 has been returned back to your shopping portal as we were unable to delivery as per the expected date of delivery. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express
I have ordered an item through amazon and i got a message from ecom express that my product already delivered.bt i didn't recieved my product till now.when i track my AWB number also shows delivered.please do the needful.awb no_[protected]
Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Team ECOM Express
N4-123, IRC Village, Nayapalli, Near by usti Hospital, BHUBANESWAR, odisha
Reply
Aleema Khatoon's reply, Apr 16, 2019
Wrong address
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Mam,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
I have ordered a parcel from amazon.. They have shipped by ecom express of raj khariar branch but delivery boy named nabin (contact no. [protected]) have showned me a very bad impact.. He have used slangs also.. The next day parcel also not deliverded the person have taken revange.. Plz dont prefer e com expess to transport ur courier service.
Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings From ECOM Express.

Please accept our sincere apologies for the inconvenience caused to you. Request you to provide the 9 or 10 digit Ecom Express AWB/tracking number for us to assist you and resolve your complaint.

Regards,
Team ECOM Express
Samiyarmadam
15/3
[protected]
[protected]@gmail.
com
Mobile return Honor mobile order
Panni Vara mobile vanthu
Reply
Pratheesh Geethu Machi's reply, Apr 19, 2019
Mobile return
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

We regret for the inconvenience caused to you. Request you to kindly contact your shopping portal to register the reverse pick up request.

Regards,
Team ECOM Express
Sir mere track id number [protected]
Mne phn mgvaya tha gold
Me lakin sliver me de diya
Muje ab return karvana h

Plz sol my problem sir

Reply
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team
Iphone 6s magaya tha or 1 watch aayi he 😔

Reply
Pratipal sinh sodha's reply, Apr 24, 2019
iphone 6s magaya tha or 1 watch aayi he
Ecom Express Customer Care's response, Apr 25, 2019
Verified Support
Dear Sir,

Greetings from ECOM Express

Thank you for writing to us. We regret for the inconvenience caused to you. Please be informed that we are the Logistics service provider and we deliver the shipment packages as it is handed over to us. In case you have any issue regarding the content of the package, request you to kindly contact your shopping portal.

Regards,
ECOM Express Team

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