[Resolved]  Ecom Express — Status shows delivered but Item not delivered

I ordered something from H&M and it was to be delivered by Ecom Express. I received a text message on 7th May stating that my order will be delivered that day and around 4:30pm in the evening I received a message that said that my order was delivered while I never got it. I tried contacting on the provided phone number but it wouldn’t direct to the delivery person. Its been 24 hours and I still don’t know where my order is. This is frustrating and pathetic.