Ecom Express — Status shows delivered but not actually delivered

Ecom Express — Status shows delivered but not actually delivered

T Tanisha2424 from Sonipat, Haryana Jul 18, 2022 May 8, 2023 This thread was updated on May 8, 2023

I placed my order on h&m on 10th july 2022, I received a message that product is out for delivery on 17th july 2022 from ecom express, a few hours later i get another message that my product has been delivered and since then it has been more than 24 hours and no sign of delivery, neither the delivery agent called me at any time nor he arrived. The customer support is of no help. Tracking id is [protected]. Below is the status shown on their site +1 photos Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 20, 2022 Ecom Express Customer Care's response Dear Tanisha, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Team Ecom Express
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Comments

Vd3

from Faridabad, Haryana

May 8, 2023

Did you get this resolved? Facing the same problem. Very annoyed.

Ecom Express Customer Care's response, May 10, 2023

Verified Support

Dear Sir,

Greetings from Ecom Express!

Thank you for writing to us. Request you to kindly provide the 9 or 10 digit AWB / tracking number for us to assist you on the same.

Regards,
Team Ecom Express