Ecom Express — Status shows delivered, but the parcel is missing

Ecom Express — Status shows delivered, but the parcel is missing

A Abittubandana

I am a reseller, i have received an information about successful delivery the product on 7th october, 2020, but my customer didn't received the product. Awb [protected] Order id 77142205 Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Oct 09, 2020 Updated by Abittubandana Please do something... Its now 3 days... Customer still didn't receive the parcel. Verified Support Oct 12, 2020 Ecom Express Customer Care's response Dear Sir, Greetings From Ecom Express. Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest. Meanwhile, you can provide your alternate contact number to assist you. Regards, Ramen Team Ecom Express Verified Support Oct 26, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express Please accept our sincere apology for the delay in resolving your complaint. As we are unable to provide your the POD or delivery confirmation, so we shall inform your shopping portal to initiate the refund. So request you to kindly contact your shopping portal in regards to refund. Please be noted this matter has been investigated and strict disciplinary action taken against the errant officials to avoid such incidence. Regards, Ramen Team Ecom Express
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preetam soni

I am a reseller, I have received an information about successful delivery the product on 8th October, 2020, but my customer didn't received the product.

AWB [[protected]]
ORDER ID[protected]

Ecom Express Customer Care's response, Oct 12, 2020

Verified Support

Dear Sir,

Greetings From Ecom Express.

Please accept our sincere apologies for the inconvenience caused to you. We have noted your complaint regarding the non-delivery of your shipment and we shall coordinate with our delivery center to get this investigated and resolve at the earliest.

Meanwhile, you can provide your alternate contact number to assist you.

Regards,
Ramen
Team Ecom Express

Abittubandana

Please do something, its now 3 days... If I need to exchange or refund the product with in 7 days, I have to receive the parcel within 4 days. I was having a good experience with ecom express, but after this you guys lost my faith.

Ecom Express Customer Care's response, Oct 13, 2020

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [email protected] for us to assist you on the same.

Regards,
Ramen
Team Ecom Express