Ecom Express — Still not received my package.

Address:

Maunath bhanjan. Mau. Uttar Pradesh

My awb no. is [protected] and order no. Cf846e701. My package reached mau on 19 th July. It's still undelivered till now. They said my my place is inaccessible due to covid19. It's a lie the delivery guy didn't call me. I called ecom express office mau on 20th July he promised me that he will send my package but i'm still waiting. On 22nd July My another package with awb no. [protected] and order no. C5db83bo1 is also undelivered. They have that I've requested for future delivery. It's a lie. When I called the office he said he doesn't know where the package is. When he will get it he will send me. He was very rude. It's a highly irresponsible behaviour. Please look into the matter as soon as possible.