Ecom Express — The kyc service is worst

My KYC was scheduled with Ecomexpress multiple times and yet no one has contacted me till date.Every day I get message from Ecomexpress saying KYC will be done today, yet no one contacted me. They said they don’t do kyc work here.A guy from Ecom Express told me that they don’t have fingerprint scanner and they don’t do kyc work here. What kind of service is this from your side
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Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 05, 2021
Ecom Express Customer Care's response
Dear Himanshu,

Greetings from Ecom Express

We regret for the inconvenience caused, Request you to kindly provide the AWB / tracking number starting with 10 or you can send the details (Registered Mobile number) to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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