Ecom Express — They are not delivering me my parcel

Varis Musa

Feb 14, 2022

Address:

Dahej

My Awb No:[protected]. My Expected delivery date was 9 Feb 2022 and it reached at delivery centre on 7 Feb 2022. The parcel is delayed almost 6 days. As I spoke to customer care they are saying to wait for 24hrs and 48hrs which already did. They are not even giving me any contact details for the ecom express where my parcel is being hold for so long nor they are giving me reason of delay. Kindly Please help me. They are just playing me and not helping me with answer or proper reason.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Verified Support

Mar 04, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express