Ecom Express — They are not delivering my order

My Order is in the Ecom Express Delivery Center from september 16. Till now nobody from Ecom Express called or came to deliver it. After one week also in the Order Tracking Link it is showing that the order is still in the Delivery Center and OFD Lock is applied to the order. It is a Prepaid Order, so if you are not going to deliver it, please Cancel the Order and return it to the Supplier, so that I will get the Refund for the Order. I[censored] don't want to cancel the order than deliver it today because i was waiting from last 8days. I cant wait for long now.
and i want my money back only so i will order a pyq book from other company.
AWB No. - [protected]