Ecom Express — They didn't deliver my product for 8days.

Subhash.03a

Jul 3, 2021

Website:

Ecomexpres

They didn't deliver my proforma 8days, they just kept it in there warehouse, and there delivery executives did fake updates in the system, the customer care didn't slove the issue for 8days, every days they asked for 24hrs to 48hrs every day for 8 days, they are only lieing to customers and keeping the parcels with them, Tracking ID[protected]. Had they delivered my parcel in those 8days it wouldn't have been returned back, please take action against such fraud companies who are do fraud updated and just cheating the customer of there parcels.

Was this information helpful?

No (1)

Yes (0)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express

Jul 06, 2021

Updated by Subhash.03a Sir my question is why did you keep the parcel for 8days and didn't do the delivery, why did your employees did fake updates in the system, did anyone take action against those employees, where is the proof action had been taken, what about the senior customer support agents Nuthan, Shiv, Varsha, who will take actions against these 3 individuals who had lied to me everyday for 8days about my parcel

Jul 06, 2021

Updated by Subhash.03a Simply just can't just walk away from this that contact the vendor, I am asking why didn't you do the delivery for 8 days, you guys didn't even try to

Jul 06, 2021

Updated by Subhash.03a When ever you tried your, your employees just did fake updates, who does even know that your employees did ever really tried to deliver, is there any GPS tracking of the courier and proof to show that your employees was at my place and tried

Jul 06, 2021

Updated by Subhash.03a I have proof of cctv footage that none of your employees had ever visited my place, you can do forensic test for any tampering of the footage if needed.

Jul 06, 2021

Updated by Subhash.03a So stop giving excuses and answr what actions did you take, did you fire the delivery person or gave any warning, what actio taken against customers care team who didn't help me at all, only lied to me everyday, why didn't your team slove the issue in 48hrs max, that's what they promised every day for 8 days

Related Ecom Express reviews

View all 6399 Ecom Express Reviews

Comments

Subhash.03a

Jul 6, 2021

Sir my question is why did you keep the parcel for 8days and didn't do the delivery, why did your employees did fake updates in the system, did anyone take action against those employees, where is the proof action had been taken, what about the senior customer support agents Nuthan, Shiv, Varsha, who will take actions against these 3 individuals who had lied to me everyday for 8days about my parcel