Ecom Express — They provided incorrect information without contacting customers

sharath na

from Thirthahalli, Karnataka

Mar 2, 2022

Address:

ecom express thirthahalli-

Worst delivery agents, Always they update the fake response. Many times my orders are cancelled by delivery agents by updating the fake remarks. No help from customer care also. These people are unfit to do business.

I do not understand how these people became the Amazon delivery partners.

They call to your cell phone and they do not speak anything. They wait for you to cut the call. When you cut the call, they update the delivery status as 'Delivery attempted, but customer not available. Rescheduling delivery'. Then you call the Amazon Customer center and explain them what happened! Amazon guy ask you to calm down and wait for next two days. The very next day you will get call from Ecom and the its the same story again. But now the delivery Status changed to 'Delivery attempted, but customer refused to take delivery'.

The most UNETHICAL Amazon Delivery Partners till date

ecom express thirthahalli-[protected]

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Mar 07, 2022

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number (shows protected) or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express