Ecom Express — tracking number :[protected]

Suvigyasaxena

from Jaipur, Rajasthan

Address:

10th Floor, Ambience Tower II, Ambience Island,, Gurgaon, Haryana, 122002

Dear sir / madam,

This is with reference to my tracking number[protected].

While tracking the package, i came to know that the delivery was attempted three times, out of which 2 times "customer was not available".
This is false statement, as someone from my family or myself is always available at the said location.
Another false statement was that "could not deliver due to rain" on 9th dec. For your information, there was no rain even in any nearby districts on that day.

I am highly disappointed by the service provided by ecom. A small package, that was ordered on 7th dec, could not be delivered till 18th.

Was this information helpful?

No (0)

Yes (0)

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from ECOM Express!

We sincerely apologize for the delay in delivery of your order due to reasons beyond our control. We shall work with our concerned team to get the delivery expedited and keep you updated on the same.

Regards,
Team ECOM Express

Verified Support

Dec 21, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment[protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express