Ecom Express — Unable to fulfill their duties

Address:

Thiruvarur

This is not first time for me. I already experienced more than 5 times Flipkart and Amazon consignments sent back to seller because it was a big parcel. Most of them baby products such as diapers. 2 times they deliberately dragged to deliver the consignment because they said they dont have four wheeler. And also make me pick-up the product by my own vehicle and also made a threat that they will send it back if i didn't pick-up. This time i ordered mobile in Flipkart using EMI Facility. The seller also processed on same day and as a courier partner ecom express picked it from seller. Until it arrives to nearby delivery agent it was ok. On the day of arrival it was shown as item left the center at 10am something and it came back to center at few minutes later. NOTE: THIS BACKLOG RECORD WAS MODIFIED. First i thought they will deliver on next day. But the next day early morning it was left out from the center 4.53am. Now i feel suspicious and contact the delivery office incharge and he said they mistakenly send it back to madurai hub and he assured the phone will be delivered by Saturday. But today the package was sent to wrong delivery center. Again contact the thiruvarur office incharge and he said he will pick it up from wrong delivery agent and ask me to pick-up from them.

Now my question is what are they doing without a proper facilities such as four wheeler or manpower in thiruvarur? Even they cant handle small package?