Ecom Express — undelivered and shipment rto lock

I have ordered a product and it was to be delivered through ecom express. Since 9th august it shows that undelivered as customer not available but i haven't even recieved a call from the courier service. On 16th august it shows that shipment to rto lock. I have called the customer care service from 9th august and they says that you will be delivered tomorrow and so on. I need to get my product delivered awb[[protected]]
Was this information helpful?
No (0)
Yes (0)
Ecom Express customer support has been notified about the posted complaint.
Verified Support
Aug 21, 2020
Ecom Express Customer Care's response
Dear Mam,

Greetings from Ecom Express

Thank you for writing to us. Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Ramen
Team Ecom Express
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ecom Express
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    6405
    Pending
    3645
    Resolved
    1263
    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
    View all Ecom Express contact information