Ecom Express — undelivered shipment | |||||
I am urgently awaiting a shipment from litejoy india which was out for delivery yesterday at 13:35 hrs here in bhopal. Shortly before 21:00 hrs yesterday evening i received a sms message from ecom express that my shipment is out for delivery and that i should keep my money ready (The shipment is cash on delivery). Well, i immediately tried to contact ecom express via the telephone number given in the sms. Someone answered but he could not speak english and after 30 seconds he just hung up. I just wanted to inform the delivery boy that i am waiting with the money ready. 2 minutes later i received another sms that my shipment status is now 'undelivered - scheduled for next day delivery'. Is that a joke? I did not even had the chance to meet the delivery boy. I doubt that he ever came here to my house to hand over the shipment. Than i contacted the customer service of ecom express to schedule a new delivery date. Here i had to learn that the delivery boy can only be contacted between 8 pm till 9 pm. Meanwhile it was 21:11 hrs. I am very disappointed. I hope the shipment will finally be delivered today. Please contact ecom express (Which i did already) and try to convince them to be more customer oriented in the future. They just cannot send a message to the customer to inform him that the delivery is ready and 2 minutes later send another message that the delivery status has now changed to 'undelivered'. This is a very bad joke. Was this information helpful? | |||||
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Ecom Express customer support has been notified about the posted complaint. Verified Support May 15, 2023 Ecom Express Customer Care's response Dear Sir, Greetings from Ecom Express We regret for the inconvenience caused. Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same. Regards, Team Ecom Express | |||||
 17 Comments | |||||
Comments
Tracking ID:[protected].
My courier reached coimbatore hub on[protected]. But still now[protected] it has been not reached me.
Courier still not received.
...
Kindly send the coimbatore contact no.
My contact no [protected].
My courier reached coimbatore hub on[protected]. But still now[protected] it has been not reached me.
Courier still not received.
...
Kindly send the coimbatore contact no.
My contact no [protected].
My order no is[protected] as soon as possible delivery my products or call back local office
I have purchased an item on myntra and shipped through ecom express your courier is always sending my item on wrong destination all time my address is mahuva and from rajkot it is sending to palitana delivery center not mahuva delivery center this is my second tme and i have glad u to solve my problem.
tracking no of ecom express:[protected]
tracking no of ecom express:[protected]
My order status has been updated as undelivered and says couldn't contact the customer. I need my parcel asap
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Ecom Express Customer Care's response, Feb 1, 2021
Verified Support
Dear Sir,
Greetings From Ecom Express.
Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Please accept our apology for the delay in response. With reference to your query regarding the mentioned tracking number, as per our records the said shipment has been delivered at the registered address.
Request you to kindly check and confirm the delivery or in case you have not received the same and require any further assistance from our end.
Regards,
Team Ecom Express
Awb no =[protected]
Delivery boy call me on 30/06/2021 at 06:39PM and said me come on address after 10 minutes but after 10 minutes I get messages you refuse to accept it but I want to get products plz deleviry my product and not provide again this type of service
Delivery boy call me on 30/06/2021 at 06:39PM and said me come on address after 10 minutes but after 10 minutes I get messages you refuse to accept it but I want to get products plz deleviry my product and not provide again this type of service
Ecom Express Customer Care's response, Jul 6, 2021
Verified Support
Dear Sir,
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Greetings from Ecom Express
Please accept our sincere apologies for the inconvenience caused to you due to delay in response. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.
Regards,
Team Ecom Express
Dear sir
AWB no - [protected]
The status still remain undeliverable!!
I haven't get a call or any sms bt what's that?
Why these status is undeliverable???
Its 3 rd day of expected delivery date??
Plz sir plzzz solve it I m very depressed!!!
Why u don't care of that?
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AWB no - [protected]
The status still remain undeliverable!!
I haven't get a call or any sms bt what's that?
Why these status is undeliverable???
Its 3 rd day of expected delivery date??
Plz sir plzzz solve it I m very depressed!!!
Why u don't care of that?
It suppose to come yesterday but I got the message but no call from the executive and it is showing as undelivered it was an exchange order so already I've paid for it and I'm not able to contact with your executive... please help me to get the delivery as fast as possible the AWB number of the product is [protected]
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Ecom Express Customer Care's response, Oct 14, 2021
Verified Support
Dear Swasthika,
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 08 Oct, 2021, 17:22 hrs at the registered address.
You can also write us at custmercare@ecomexpress.in for any further assistance from our end.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 08 Oct, 2021, 17:22 hrs at the registered address.
You can also write us at custmercare@ecomexpress.in for any further assistance from our end.
Regards,
Team Ecom Express
WHAT IS THIS ...My order status has been updated as undelivered AGAIN AND AGAIN. I need my parcel.PLEASE SEND ME FAST
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Ecom Express Customer Care's response, Oct 18, 2021
Verified Support
Dear Veerpal,
Greetings From Ecom Express.
Thank you for writing to us. We regret for the inconvenience caused due to the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17th Oct 2021 15.03 hrs. at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team Ecom Express
Greetings From Ecom Express.
Thank you for writing to us. We regret for the inconvenience caused due to the delay in delivery. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 17th Oct 2021 15.03 hrs. at the registered address.
Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team Ecom Express
My ordered dresses haven’t gotten delivered yet.
This is extremely frustrating. I do not get any confirmation calls and delivery executive has never contacted me even once.
These are all prepaid orders and I don’t understand why is it taking so long or how can they just update it as undelivered due to my address being incorrect?
Multiple failed attempts and not once have I been contacted about it.
It was supposed to be delivered on 29th November and today is December 13th.
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This is extremely frustrating. I do not get any confirmation calls and delivery executive has never contacted me even once.
These are all prepaid orders and I don’t understand why is it taking so long or how can they just update it as undelivered due to my address being incorrect?
Multiple failed attempts and not once have I been contacted about it.
It was supposed to be delivered on 29th November and today is December 13th.
Why is my parcel saying undelivered please help?
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Ecom Express Customer Care's response, Apr 10, 2023
Verified Support
Dear Mam,
Greetings from Ecom Express!
We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.
Please share your contact number to coordinate for delivery.
Regards,
Team Ecom Express
Greetings from Ecom Express!
We are sorry for the inconvenience caused due to delay in delivery. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team and they are already working to arrange the delivery.
Please share your contact number to coordinate for delivery.
Regards,
Team Ecom Express
aliney10's reply, Apr 13, 2023
Contact number 0485008073
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+91 11 3021 2000
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No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings From Ecom Express.
Thank you for writing to us. With reference to your query regarding your shipment, as per our records the said shipment has been delivered on 11 Oct, 2021, 15:19 hrs at the registered address.
You can also write us at custmercare@ecomexpress.in for any further assistance from our end.
Regards,
Team Ecom Express