Ecom Express — Undelivered Shipment without any delivery attempt

_princydixit

from Farrukhabad, Uttar Pradesh

Nov 12, 2021

Address:

10th Floor, Ambience Tower II, Ambience Island, Gurugram, Haryana, India - 122002

I shipped a package with AWB number - [protected] to go to Gurgaon before 4th November. My buyer received a message on 6th November that the order is out for delivery. Next, he gets a message that the shipment has been labeled as undelivered due to the reason - Residence closed. My buyer has confirmed that the residence was open and he was ready to receive the shipment but the delivery person did not even contact him and labeled the shipment as undelivered. It is 11th November today and my buyer is still awaiting the shipment. He is constantly asking me for a refund on his order. It is a complete loss from my side. It is very bad service. I have been calling customer service daily but the status has not changed. I need my problem resolved as soon as possible. I want my shipment delivered to my client as soon as possible.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2021

Ecom Express Customer Care's response Dear Princy,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express