Ecom Express — Unprofessional and Unethical behaviour

Chitra S Gowda

Oct 13, 2021

Address:

#13, ground floor, 1st B mainroad, venkategowda layout, Hebbal kempapura

Dear sir,
I ordered books from OSwaal for my Children on 14th September 2021 and i was supposed to receive it by 19th September 2021 by Ecom express courier service. It was urgent as my children's board exams was to start on 22 September. Almost for 1 month it was showing transit status and then on 12th September, I received a message saying your order is arriving today. I was eagerly waiting for the person, then suddenly i received a message that your parcel is undelivered, could not reach the person etc. I didn't get any call from anybody, how can they write like this after making me wait for so long time and today morning it’s showing RTO lock. Ecom expresses contradictory to its name express, the worst delivery service. I need my ordered product and compensation also as these books are not completly helpful as term I exams are over for my children.
My AWB number[[protected]].

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 15, 2021

Ecom Express Customer Care's response Dear Chitra,

Greetings From Ecom Express.

We regret for the inconvenience caused to you due to the delay in delivery of this shipment. We have noted your complaint and shall coordinate with our center for current status of the shipment for further connection.

Regards,
Team Ecom Express

Verified Support

Oct 26, 2021

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express