My product from reliance.in awb- [protected] has been out for delivery since 19th June 2022.
On 20th June I received an sms regarding the shipment being out for delivery but the delivery agent just gave me a missed call and never showed up at my place. The number given for the agent was of the local office and that person said he was not assigned the delivery.
On 21st June 2022 I received an sms again regarding the shipment being out for delivery, this time the delivery agent called at 1600 and told me he doesnât have time to deliver and will deliver the product the next day. He instead left a comment on the shipment saying I asked for a future delivery. What a liar.
Immediately, I called ecom express HELPLINE and complained but nothing happened, I did not get the shipment. Sorry and a fake promise that the shipment will get delivered that day itself is all i got.
On 22nd June 2022 again the third time I received an sms regarding the shipment being out for delivery. Waited till 1930 and then called the HELPLINE bcz even the agentâs number given on the sms was wrong even the pin was wrong. The HELPLINE CC promised the delivery by 20.00 but again there was no delivery instead a missed call at 19.43. Tried calling back but the pin given was wrong as per the IVR.
Called the HELPLINE and was told that the delivery agent said that my address was unserviceable.
It took three days for the delivery agent to give this ### explanation that my address is unserviceable whereas the truth is I have been getting couriers from Bluedart, XpressBee and Delhivery on a daily basis. How come to them its serviceable and not for ecom. My housing apartment is 2 minutes from the Salugara Main Road. Impossible that its not serviceable as the main road is a Highway as well as a busy market area.
These delivery agents in Siliguri take money for shipments and not deliver the products bcz they feel the address is a bit far for them from their office. They just give lame excuses but take money for delivery as theyâve picked up the item from the Office. The roam around delivering nearby shipments and then go back to the office giving lame excuses but take that dayâs delivery payment.
My housing apartmentâs neighbours have this exact same thing to say about ECOM in SILIGURI.
Liars and cheater are recruited in ECOM Siliguri.
I ended up cancelling my product because I was harassed for three consecutive days.
The agent didnât even have to call bcz my address is so easy to find all the details about my flat number was mentioned on the address. My address is on Google as well.
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