Ecom Express — Updating flase tracking information and not delivering Parcel

VIDHYA NAYAK

Nov 3, 2021

Address:

Next to MB Bakery, venkatala, 3rd Main Rd, Maruthi Nagar, Yelahanka, Bengaluru, Karnataka 560064

Worst experience by this courier franchise. From past 10days they holding my parcel and they not able to deliver parcel if we visit personally to office. From 2days they just trying to find out my parcel but status intracking details is updated flase information. They never ever tried to deliver or called. Just updating tracking details as there wish. Manager Mr. Sunil wa very arrogant and rude behaviour with customer who visit to collect pracel. Very careless response will get if we visit office to collect. If they hav man power shortage to deliver, they can handover if we only visit office? Worst experience by this courier service.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Nov 08, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Team Ecom Express

Nov 10, 2021

Updated by VIDHYA NAYAK Adrika Graceful Sarees (Size: Free Size)
Courier: Ecom Express
Tracking Number: [protected]
Tracking Link: https://ecomexpress.in/tracking/?awb_field=[protected]&s=

I have attached screenshot in last complaint where you can clearly seen all updates including my consignment tracking details. Again I have attached screenshot from 3rd November it's showing not delivered. They not even delivering nor cancelling nor handing over to me when I visited personally.

Verified Support

Nov 11, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express!

Thank you for writing to us. With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery. You shall be notified through a SMS on your registered number once the shipment is out for delivery.

Regards,
Team Ecom Express

Nov 14, 2021

Updated by VIDHYA NAYAK From past 21days it's in Bangalore but not able to deliver my address. After several complaints they reaching me to deliver. When we visited courier office also they not able to find my parcel. I don't want to receive. Very disappointed by the Worst service

Verified Support

Nov 18, 2021

Ecom Express Customer Care's response Dear Vidhya,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team Ecom Express