Ecom Express — updation of wrong status and non delivery of item

Ecom Express — updation of wrong status and non delivery of item

V Venkat Tumpala

I have ordered glasses from lenskart which was supposed to be delivered by 12th june 2020 to my residence in vizag. I have received an update to my mail that my item is out for delivery. Not received any further update from ecom express, instead the status was showing as "consignee has requested for future delivery". Still i have not received my item and i had shifted to hyderabad just a day back. Tried reaching the numbers by searching through web, it says phone number doesn't exist and other numbers are switched off. I am in a situation where i have no idea whats going on with my product delivery from ecom express. Not satisfied at all with the service. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint.
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Ecom Express Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Sir,

Greetings from Ecom Express

Request you to kindly provide the 9 or 10 digit AWB / tracking number or you can send the details to [protected]@ecomexpress.in for us to assist you on the same.

Regards,
Ramen
Team Ecom Express