[Resolved] Ecom Express — uploaded wrong information regarding tracking detail

Mona18

from Rohtak, Haryana

Address:

Hoshiarpur, Punjab, 146001

Hi i have a order from club factory i was tracking at your site.

It was shown out for delivery.
My office is at main road. And it's my 3rd order from club factory and same from your courier service

Delivery boy has not contacted me not even reached at my address.

More shocking was when i again tracked my order at your website i found it was (Address incomplete or not contacted) delivery attempt will be made on next business day.

Which was not digestable. My courier number is this[protected].

Regards

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Jun 25, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

May 25, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings

With reference to your query regarding the shipment no.[protected], please be informed that your shipment has been delivered. Please accept our apology for the delay.

Regards,

Ecom Express Team

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Comments

Mona18

from Rohtak, Haryana

Thank you so much.
There was no contact number on my article. It's due to technical fault by packaging department such issues should be resolved at earliest .
As order has been placed address and contact information everything was provided. Still customer faced issues. I myself collected my courier from the office of courier agency. As through tracking detail I came to know it's in my city. But on site there was no address of ecom express office.
Other courier agencies helped me in finding the address of ecom express.

Still thanks