[Resolved] Ecom Express — very bad service and very bad behaviour of delivery boy

abhinavkesarwani

from Mumbai, Maharashtra

Address:

New Delhi, Delhi, 110095

Delivery boy reached at the flat at duty time at 10am in morning with unsuccessful delivery, when i contacted him within few minutes after his attempt delivery, the person didn't picked up the call. After many attempt when he receiced the call he said dellivery will be done by 4pm.
When i called at 4pm, he said delivery will be by 5pm, at 5pm when i called he said delivery will be by 6pm max for which i insisted to attempt delivery ealier than 6pm as i have to leave for airport.
I waited till 6pm and called over 10 times for which he ignored all my call.
Very pathetic service by ecomexpress and very bad behaviour of delivery man.

My awb no.[protected]
To be delivered at dilshad garden on 18/9/2018
My contact no. [protected]

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Oct 27, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

Ecom Express Customer Care's response Dear Sir/Mam,

Greetings From Ecom Express.

We regret for the inconvenience caused regards to the delay in delivery. As per our records shipment was delivered, Request you to kindly cross check with family member/neighbor to assist you further or you may contact our Customer helpline no. [protected].

Regards,
Team Ecom Express