[Resolved] Ecom Express — violating the rights of a customer

Lakshmi_prasad

from Hyderabad, Telangana

Address:	506132
Website:	ecomexpress.in

Recently we have an product shipped from ecom express. It is an postpaid order. But, right now i don't have sufficient balance to pay. So, i spoke with customer service of ecom express. They agreed to hold the product delivery for 3 more days. But the ecom delivery boy here is very rude on me. He is not aware of the rights of the customer. He is saying that "we don't hold the product. So, payment must be done right now. And you should not cancel the product at any cost." don't the customer have the rights to cancel the product?
Is this the way that a courier boy talks to the customer.

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Jul 19, 2018

Complaint marked as Resolved

Ecom Express customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2018

Ecom Express Customer Care's response Dear Lakshmi Prasad,

Greetings from Ecom Express!

We apologies for the inconvenience caused in this regards. Please be informed that we have noted your complaint and will take necessary action against the misbehaviour done by delivery executive.

Request you to kindly provide the 9 digit AWB/tracking number so that we can assist you accordingly. You can also contact our Customer helpline no. [protected] for further assistance.

Regards,
Ecom Express Team