[Resolved]  Ecom Express — What a shameful and pathetic courier service ecom express you are

Address:

Ecom Express Pvt Ltd, frnd floor 13/16min, 17min, samalka, old Delhi-gurugram road, kapasera, New Delhi 110037

Hi,

What a shameful and pathetic courier service ecom express you are. The order is out delivery since 5th July, 2020 and still status is same. Such a PATHETIC courier service😠. Because of which I am suffering. Such a unprofessionalism people of courier service.

I had word with your CSE name Devendra on 5th July 2020 @ 9.28pm, he said the status will be updated by tomorrow, but not happened. Then I called again on 6th CSE Roshan Kumar @ 10.46am, was upfront lying about the status that it's out for delivery on 6th not on 5th. Then I called on 7th, CSE Smita @7.21pm, she was also denying to take complaint and lying that my AWB is my complaint number. Today (07th July 2020) when I called them again CSE SIKANDAR, VENKAT and RADHIKA, when I ask them to transfer the line to supervisor, they transferred me to automated IVR system. This is how you serve the customers.

Below are my 2 Return ID

1) RT[protected]AWB No[protected]
(out for delivery since 5th July, 2020, @ 1.34hrs and still no further update)

2) RT[protected]AWB No[protected]
(Out for delivery on 7th July, 2020, @ 5.56hrs)

Both the courier are out for delivery on midnight(RT[protected] and early morning (RT[protected].

For your reference I have attached the snapshots and call recordings. And if my delivery is not done by today evening, I will definitely file a complaint against you to Consumer Court.