Ecom Express — Where my order

Address:pin code 585302

I ordered an item on realme narzo 20 a fhone 30 september 2020 site it showed 'item is shipped' with awb number:[[protected]], but while checking ecom express site it shows pickup reschedule from 2 october to 10th octobert no movement, finaly i ask where my order ?
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    Ecom Express Phone
    +91 11 3021 2000
    +91 11 6659 8800
    Ecom Express Address
    No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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