[Resolved] Ecom Express — worst customer service and fake updates | |
This is regarding[protected]. I have ordered a package from snapdealwhich was handed over to ecom. The shipment status showing as delivered on 20 oct 2018, but i did not receive my shipment. I tried calling their customer care, but they have no idea about the current location of shipment and trying to make fool of customer and not responding properly.. They are blindly saying to wait for 2 more days on every call i make to their customer care.. Very worst experience with customer care staff.. Was this information helpful? | |
Nov 25, 2018 Complaint marked as Resolved Ecom Express customer support has been notified about the posted complaint. Verified Support Oct 24, 2018 Ecom Express Customer Care's response Dear Imran, Greetings from Ecom Express! Please accept our sincere most apologies for the inconvenience you faced with our service. Please be noted this matter shall be investigated and strict disciplinary action would be taken against the errant officials. We understand that your experience with our service has not been congenial. However it is our earnest request to you to give us another chance to let you experience the best part of our service. Regards, Ecom Express Team | |
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Still no update.. Awaiting for reply..
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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