Ecom Express — wrong rto initiated

DrArvindP

from Kolkata, West Bengal

Address:

Head P.O. Street, Koraput, Odisha, 764020

My cod consignment tracking number was [protected] ecom express not delivered. Delivery agent chittaranjan gouda on 5 august,, 19, said due to heavy rain he was getting delayed. Later 9.8.19 tracking app showed rto initiated vide awb number [protected]. This was without any delivery attempt. This is an example of deficiency of service, surely. Let my consignment be returned to me immediately. My delivery address is manned 24/7 with no chance of refusal to take delivery..

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Aug 26, 2019

Ecom Express Customer Care's response Dear Sir,

Greetings from ECOM Express

Please accept our sincere apologies for the inconvenience caused to you. As per our records your shipment [protected] has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance.

Regards,
Team ECOM Express