Ecom Express — Wrong status being updated to hide ecom express incompetence

Ecom Express — Wrong status being updated to hide ecom express incompetence

S Sri8519 Jul 6, 2021 Jul 10, 2021 This thread was updated on Jul 10, 2021

Ecom express is hiding its incompetence by using unfair practices. In my case - the delivery guy calls me saying product is being delivered but then updates in tracking that customer requested an alternative date . (# [protected]). If you do not have the resources to deliver on a date you should say so. Not practice unfair practices and use the customer excuse - when in face you did not even attempt delivery. Pathetic. Was this information helpful? No (0) Yes (0)
Ecom Express customer support has been notified about the posted complaint. Verified Support Jul 10, 2021 Ecom Express Customer Care's response Dear SRIKANTH, Greetings from Ecom Express We regret for the inconvenience caused to you due to non delivery of your shipment. As per our records your shipment has been returned back to your shopping portal. So we request you to kindly coordinate with your shopping Portal for assistance. We have taken this matter with our Team to avoid such incidence in future. You can email us to [protected]@ecomexpress.in for timely action. Regards, Team Ecom Express
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