Ecomexpress — Product infringement

Sanskruti Ahinave

Oct 25, 2021

Address:	Shop No.11, Gangadhar Nagar CHS, Shantivan, Opp. cosmos Bank, Borivali East, Mumbai, Maharashtra 400066
Website:	shopper_goods_store_001

I'm Sanskruti Ahinave
I had purchased some products worth 3000₹ from shopper_goods_store_001 Instagram account.
I had given them my information so they delivered the products via ecomexpress delivery services.I gave the money to the delivery boy and opened my product, but the product was old used saree(fake)., so I requested the delivery boy to take the product back, but he refused and ran away.The day after I called the customer service of ecomexpress delivery services but they didn't give me any information about the pick up centre nor anything related to the delivery boy.
Hence, I am filling a complaint against them, I hope you'll help me in this regard asap.

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Ecom Express customer support has been notified about the posted complaint.

Verified Support

Oct 28, 2021

Ecom Express Customer Care's response Dear Sanskruti,

Greetings from Ecom Express

Please accept our sincere apologies for the inconvenience caused. We request you to contact your shopping portal to assist you on the same. Kindly write back to us in case of further assistance.

Regards,
Team Ecom Express